BinLIFE USA LLC (“BinLIFE USA,” “we,” “us”) provides residential trash and recycling bin cleaning in the Hartford, Connecticut area. This policy explains what information we collect through binlifeusa.com, how we use it, and the choices you have.
Information we collect
We collect information you choose to give us when you use a form on our website, call us or email us:
- Contact details: name, email address and phone number.
- Service details: ZIP code, street address or town, the plan or service you’re interested in, and your service area status (for example, launch area or waitlist).
- Group and property details: organization or property name, property type, and approximate number of units or bins.
- Your messages: anything you write in a message or inquiry.
- Your email preferences: whether you agreed to receive launch updates and offers.
Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type and the pages you view. This is used to keep the site running securely.
How we use your information
- To respond to your questions and group-service inquiries.
- To check whether we serve your area and manage our early-access list and waitlists.
- To schedule, provide and bill for bin-cleaning service once enrollment opens.
- To send service reminders by text or email, based on your preference.
- To send launch updates and offers, only if you agreed to receive them.
- To improve our website and services, and to protect against fraud and misuse.
How we share information
We do not sell or rent your personal information. We share it only with service providers that help us run our business, and only as needed for them to do their work:
- Website hosting and forms: Netlify hosts our website and securely stores the forms you submit.
- Email: Google Workspace delivers and stores our business email.
- Scheduling and payments (once enrollment opens): our booking and billing provider and its payment processor. Card details are handled directly by the payment processor; we do not store full card numbers.
We may also disclose information if required by law, or to protect the rights and safety of our customers, our team or the public.
Emails and text messages
If you join our early-access list or waitlist, we’ll email you about service availability, our launch and early-access offers. You can unsubscribe at any time using the link in our emails or by contacting us. Service reminders you request are separate from promotional messages. You can change your reminder preference or reply STOP to any text message to opt out of texts.
Cookies and similar technologies
Our website does not use advertising cookies. It saves one small setting in your browser so our launch announcement isn’t shown to you every time you visit. You can clear it anytime through your browser settings.
How long we keep information
We keep your information only as long as needed for the purposes above: for example, while you’re on our waitlist, while you’re a customer, and as required for tax and accounting records. You can ask us to delete it sooner (see below).
How we protect information
We use reputable providers with encrypted (HTTPS) connections and limit access to the people who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your information.
Your choices and rights
You can ask us to:
- tell you what personal information we have about you,
- correct information that is inaccurate,
- delete your information, or
- stop sending you marketing emails or texts.
To make a request, email info@BinLifeUSA.com. We may need to confirm your identity before acting on a request, and we’ll respond within 45 days.
Children’s privacy
Our services are for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services grow, for example when online enrollment and payments go live. We’ll post the updated version here and change the effective date above.
Contact us
BinLIFE USA LLC
Hartford, Connecticut
Email: info@BinLifeUSA.com
Local: 860-770-5777
Toll-Free: 1-866-6BIN-LIFE